Privacy Policy
Last updated: May 2026
Who We Are
This website is operated by Stitchery House.
We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.
What Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase history
- IP address and browser/device information
- Information submitted through contact forms
- Account login details (if you create an account)
Why We Collect Your Information
We collect personal information to:
- Process and deliver orders
- Provide customer support
- Manage your account
- Send order confirmations and updates
- Improve our website and services
- Help detect fraud and protect website security
- Comply with legal obligations
Payments
Payments made through our online store are processed securely using trusted third-party payment providers including Stripe, Apple Pay, Google Pay, major credit cards, and Afterpay.
We do not store full credit card or payment details on our servers.
Payment providers may collect and process personal information including billing details, payment information, IP address, and transaction data in accordance with their own privacy policies.
For more information, please refer to:
Transactions are encrypted using secure SSL technology to help protect your information during checkout.
WooCommerce & Customer Orders
When you place an order through our online store, we collect information necessary to:
- Process payments
- Ship products
- Send invoices and order updates
- Provide customer service
Order information may be retained for accounting, tax, warranty, and legal purposes.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Keep you logged in
- Remember cart and checkout information
- Save website preferences
- Analyse website traffic and performance
- Help protect against spam and fraud
Some third-party services used during checkout, including payment providers such as Stripe and Afterpay, may also use cookies or similar technologies for fraud prevention, payment processing, and security purposes.
You can disable cookies through your browser settings, although some parts of the website may not function correctly.
Contact Forms
If you contact us through a form on our website, we may keep your submitted information for customer service purposes. We do not use this information for unsolicited marketing.
Comments & User Content
If comments or reviews are enabled on the website, we may collect:
- Name
- Email address
- IP address
- Browser information
This helps us detect spam and maintain website security.
Visitor comments may be checked through an automated spam detection service.
Media Uploads
If you upload images to the website, avoid uploading images that contain embedded location data (EXIF GPS), as visitors may be able to extract this information.
Analytics & Tracking
We may use analytics services such as Google Analytics or similar tools to help us understand website traffic and improve our services.
These services may collect anonymous usage and device information.
Embedded Content
Pages on this website may include embedded content such as videos, social media feeds, maps, or images from third-party websites.
Embedded content behaves the same way as if you visited the third-party website directly, and those websites may collect data about you.
How We Protect Your Data
We take reasonable steps to protect your personal information through:
- SSL secure encryption
- Secure hosting infrastructure
- Firewall and malware protection
- Access controls and account security measures
However, no online service can guarantee absolute security.
Who We Share Your Data With
We may share information with trusted third-party providers where necessary to operate our business, including:
- Stripe
- Afterpay
- Courier and shipping providers
- Website hosting and security providers
- Analytics and spam protection services
We do not sell your personal information.
Data Retention
We retain customer and order information for as long as necessary to:
- Provide services
- Meet legal and tax obligations
- Resolve disputes
- Enforce agreements
User accounts and order records may be retained unless deletion is requested and legally permitted.
Your Rights
Under New Zealand privacy law, you may request:
- Access to the personal information we hold about you
- Correction of inaccurate information
- Deletion of personal information where legally permitted
To request access or corrections, please contact us using the details below.
Contact Information
For privacy-related enquiries, please contact:
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or website functionality.